FAQs & Reviews

 

Shipping, Order Tracking and Delivery

1) What is the estimated time of delivery?

The delivery schedule varies based on the service destination and can take anywhere from 2 to 7 days after dispatch. We use first-rate delivery partners that prioritize quality, so you can be sure your package of bling will be handled smoothly and delivered hassle-free to your door!

2) Are there any shipping charges applicable to my order?
Free shipping applies to orders above ₹1699. Otherwise, shipping costs depend on your location.

3) Can I schedule the delivery on a specific day or time?

We try our best to fulfill requests for specific delivery dates, but can't guarantee them. You can request a date in the order comments.

INTERNATIONAL SHIPPING

1) Which countries do you ship orders to? How much time will it take to deliver the orders? What are the shipping charges for international orders?

Products

What is demi-fine jewelry?

Consider jewelry that is more elegant than costume jewelry but still affordable compared to fine, fancy jewelry. That's demi-fine jewelry! It is composed of various metals, typically a thick layer of gold plated sterling silver. It still looks gorgeous and shiny but is less expensive than solid gold because of this. 

Is the jewelry anti-tarnish and waterproof?

Yes, the jewelry is made to withstand tarnish and water damage. It maintains its shine and beauty thanks to an additional layer of protection. Because of this, it is ideal for wearing in tropical regions where it may rain or be humid.

What is the base material?

Sterling silver can be used for the product's main component before gold plating is applied. These are the fundamental metals used to make jewelry.

Is your jewelry made of pure silver?

We use only high-quality materials, and every piece of our jewelry is stamped with "925" as a mark of authenticity. You'll also receive an authenticity certificate for added peace of mind.

Will my jewelry look the same as shown in the images?

We strive to ensure the images on our website accurately represent our jewelry. However, due to lighting variations, some designs may appear slightly different in person. If you have any questions about a specific piece, please don't hesitate to contact us.

PAYMENTS AND REFUND

What payment methods are accepted at MIZOYA?

You can pay for your MIZOYA order with cash on delivery or using any UPI method.

When can I get the refund for my returned order? TIME it’ll take.

Prepaid orders are refunded to your original payment method, while COD orders allow you to choose any bank account for the refund.

What is your policy regarding payments?

Through our safe and secure payment gateways, we provide a variety of payment options. The remaining information you supply for the safe delivery of your orders is only used to ensure that the order processing process runs smoothly. Your payment information is never kept on file with us.

Cancellation

What is your Cancellation Policy?

I placed the order by mistake, how can I cancel it?

Warranty

Is there any warranty on plating fading or tarnishing?

We offer a 6-month warranty on all our jewelry to ensure you're covered for any plating or manufacturing defects.

What is Mizoya’s warranty Policy?

Mizoya products come with a 6-month warranty and proper care can prevent tarnishing.

Is the warranty applicable across all the Mizoya’s Products?

Yes, the warranty is applicable across all the Mizoya’s Products

Profile and Account

1) Are my personal details secure?

We are committed to protecting your privacy and keeping your information safe.  If you have any further questions about our security practices, please don't hesitate to contact us.

2) ​​I have forgotten my account password, what should I do?

Forgot your MIZOYA password? Head to the login screen, click "forgot password," enter your registered email, and reset your password via the link sent to your inbox.

3) Do I need to create an account to order on the website/app?

Absolutely! For the website, you can checkout as a guest.  Creating an account is only required if you're using the MIZOYA app.

Personalized Jewelry 

What is Personalized Jewelry 

Personalized jewelry adds your own touch, like names, initials, or engravings, for a unique and meaningful piece. 

How much time will it take to deliver my personalized jewelry order?

To deliver your personalized jewelry order it might take 2-7 business days.

Can I cancel my personalized jewelry order?

Yes, you can cancel your personalized jewelry order within 24hrs. 

Jewelry Care

How do I take care of my silver jewelry?

Here's the rephrased content with a more positive and informative tone:

• Treasure Your Shine: When you're not wearing your jewelry, store it safely in the provided zip-lock bag to prevent tarnishing and scratches. 
• Protect Your Sparkle: For long-lasting brilliance, avoid exposing your jewelry to harsh chemicals like perfumes, soaps, or acidic substances. Extreme temperatures can also affect the shine, so it's best to keep your jewelry away from heat sources.
• Maintain the Magic: Treat your jewelry with care to avoid damage from bumps or impacts. 

To what extent will the gold plating endure?

The demi fines require the same level of attention and maintenance as our gold pieces. With occasional wipes with a soft cloth and no exposure to harsh chemicals or soaps, your jewellery should last five to ten years, and with proper care, probably a lifetime

How can the jewellery be preserved for a long time?

Our demi fines require very easy and hassle-free jewellery care! After taking them off, you must wipe them down with a gentle cloth and store them in a soft pouch (which is convenient given our attractive packaging). Keep your demi fines away from harsh chemicals and soaps, and they will reciprocate the affection.

Is the pure 92.5 sterling silver that was used?

Yes, we create our products using 92.5 sterling silver, the purest and most abundant form of silver available, which is also very responsible and skin-friendly.